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 Friday, September 10, 2010   

 
 
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Course Details:

Course Title: Troubleshooting Cisco Unified Communications Systems (TUC) v1.0
Prerequisites: Your CCNA®, the BCMSN and CVoice courses.
Course Length: 5 Days
Class Times: 8:30am – 4:30pm
Course Cost: $3195.00
 

Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).   
 

Material Covered:

 
  • Apply effective troubleshooting methods to resolve issues in complex IPT networks
  • Troubleshoot common Call Manager configuration, integration, and operation problems.
  • Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management tools.
  • Troubleshoot common router, switch, and gateway configuration; integration; and operation issues and problems in AVVID networks.
  • Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and   implementation methods.
  • Troubleshoot common Unity configuration, integration, and operation issues and problems.
  • Employ Cisco TAC as a troubleshooting and escalation tool.
  • Course Outline:

    Troubleshooting Methodology

    Analyzing and Isolating Problems

    Common Unified Communications Problems Symptoms

    Fixing Problems

    Services, Resources and Tools for Troubleshooting

       

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